It really sucks tonight!! Video portion of lessons would not load properly, a lot of stops ands starts, sound kept breaking up. I had to go solely by tablature. Technical problems - very frustrating! Tried laptop and I pad - horrible both ways!
Hi Kevin,
Thanks for letting us know and sorry for the issue. From what you describe
"sound breaks up / video starts and stops"
"tried laptop and iPad - horrible both ways"
My first guess is that it is your internet connection speed and/or you have another device on your network using a lot of bandwidth. We serve all of our videos out of Amazon's infrastructure which is usually pretty solid. Our videos are higher quality than those you find on YouTube ... so we do find from time to time that people run into bandwidth issues. Two questions for you
1. Have you had good performance with the laptop and iPad before?
2. Can you try again today and let me know how it goes?
Thanks.
Yes, I've had good performance before. This is the first time it's hapenned. Will be logging in again in the next 1 to 3 days and will let you know.
OK. Thanks for the info. Yes .. please let me know how it goes and if you see it again. You can contact me directly at
mike @ sonic-junction.com
... and I can troubleshoot it with you.
Mike, am I missing a new method for slowing down the videos? The first Chris Eldridge lessons allowed for slowing but if that feature exists, I can't find it. Thanks for helping!
Hi Mike,
The loop and slowdowns will not work on Duke's 3 "Trouble in Mind" lessons. They show the loop times but will not startup.
I checked and ALL other lessons work fine. This is the first time error.
Dave, St.Louis
Hi Sonic Junction,
see above dated Jan 6, same problem even on Corey's lessons. Loop times in color orange but won't start.
All lessons prior to these still work fine, and did all year.
Dave
Hi Dave -- Thanks for the message and sorry for the issue. We haven't been able to reproduce it on our end. Can you let me know:
1. what type of computer you are using
2. what browser you are using (Chrome, Safari, Firefox ... )
Thanks.
Mike!!
Good trouble shooting.......I switched to Mozilla and all is well. DUH!!
thanks, Dave
OK -- glad it's working for you.
Can you let me know what browser was giving you the issue --- we would like to know and track it down. Thanks.
Mike....
Dell laptop,,internet Explorer, windows 7, "BING" for browser did not work. I ditched Bing and swithched to MozillaFirefox all works fine.
hope this helps,
Geeetar Dave