Hi. I'm having trouble uploading videos for the 1st time. I'm using a mac, and have tried it with both Firefox and Safari, and both a MOV file and an MP4 file, same issue. After uploading, I'll get the message "Upload Complete. Processing." But nothing happens after that, even after waiting half an hour. Thoughts? Thanks!

Hi Zach - thanks for letting us know.  We will look into it ASAP.